Returns Policy and Process

Returns Instructions

We understand things happen and items occasionally need to be returned. To make things as hassle-free as possible, we’ve laid out the Returns Policy (what’s eligible to be returned) and Return Process (how to go about returning eligible items).  If you have received damaged or missing items, please contact customer service directly at customerservice@proadv.com, as we may be able to resolve the issue without the need for a return.

Return Policy

• All returns must be authorized in advance by Production Advantage.
• To qualify for a return, items must be new, unused and in the original condition and packaging as determined by Production Advantage.
• Custom or special-order items are not eligible for return.
• Requests for returns must be made within 30 days of purchase.
• Valid return requests will be issued an RMA number.  Items returned without a valid RMA number clearly indicated on the box/shipping label may be returned to sender.
• No returns will be accepted after 14 days from the issuance of the RMA number.
• Returns are subject to a restocking fee. Fees are dependent upon the item and manufacturer. For product specific information, please contact customer service.
• Items must be returned by a trackable method.  While not required, carrier insurance is recommended, as items lost or damaged in return transit are not eligible for a refund.
• All freight charges on returned merchandise must be prepaid by customer. Any shipping fees associated with the return or original order are not eligible for refund.
• Store credit will be issued after receipt and inspection of merchandise, and determination that the item(s) qualify.
• A refund to the original method of payment can be requested, but final determination is up to Production Advantage on a case-by-case basis.

Return Process

• Get all the products together and have documentation at hand, you will need this for submitting a return.
• Go to https://proadv.com/rma and submit a return request
• We will contact you after our Customer Service team reviews the request. We may ask for more information, issue an RMA, or ship a replacement, or provide other options.
• If an RMA is issued, you will need to carefully repack the item(s) and to ship it to us within 14 days of receiving the RMA.